Unlock a Profile

What happened?

As a security measure, Locomote will lock an account after several unsuccessful login attempts. The user will receive a warning before this happens:

When the account is locked, the user will see this message:

An email will be sent to the email address linked to their Locomote profile with the subject "Unlock Instructions". The user simply needs to click the "Unlock your account" button within the email.

If the user does not receive this email or requires assistance, a Company Administrator can unlock the profile:


Unlock a Profile

1. Click View Profiles in the Account menu

2. Search for the Profile

Note: profiles with the 'Unlock' button next to their name have locked accounts

3. Click Unlock:

When the account is unlocked, the user will see this message:


Have more questions? Submit a request


Powered by Zendesk